Shipping Policy

At Grandereal Villa Itelia, we are committed to providing a reliable and efficient shipping experience for our customers. Please review the information below regarding our shipping procedures and delivery policies.

Shipping Coverage

We currently ship to customers within the United States.

Shipping Costs

United States: Free Shipping

There are no membership fees or hidden shipping charges associated with your order.

Processing & Delivery Times

Order Processing Time

1–2 Business Days (Monday–Friday)

Estimated Delivery Time

5–8 Business Days (Monday–Friday)

Order Cut-Off Time

5:00 PM (GMT-07:00) Pacific Daylight Time

Orders placed after the daily cut-off time will be processed on the next business day.

Delivery Services

We partner with trusted shipping carriers and logistics providers to ensure safe and timely delivery of your orders. Carrier selection may vary depending on destination, package size, and availability.

Address Changes

To ensure accurate delivery, please verify your shipping address before completing your order.

If you need to update your shipping address, please contact us within 24 hours of placing your order. Once an order has been shipped, we may not be able to modify the delivery address.

📧 Email: support@granderealvillaitelia.com

Multiple Shipping Addresses

At this time, a single order can only be shipped to one delivery address.

If you wish to send items to multiple locations, please place separate orders for each address.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Delivery Delays

While we strive to meet all estimated delivery timeframes, delays may occasionally occur due to:

Weather conditions
Carrier disruptions
High shipping volumes
Other unforeseen logistical circumstances

If your order experiences a significant delay, our support team will keep you informed and assist where possible.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

You can use the tracking number provided to monitor the status and progress of your shipment.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

When reporting shipping damage, please include:

Your order number
Clear photos of the damaged packaging
Photos of the damaged item(s)

This information helps us investigate the issue and provide a suitable resolution.

Customer Support

If you have any questions regarding shipping, delivery times, or order tracking, please contact us: