Refund and Returns Policy

At Grandereal Villa Itelia, customer satisfaction is one of our top priorities. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and refund process.

Return Eligibility

Our return policy allows returns within 14 days of delivery.

To qualify for a return, the item must:

Be unused and in its original condition
Include all original packaging, tags, and accessories
Be returned within the approved return period
Not show signs of wear, damage, or alteration caused after delivery

Return Method

Return method: By mail
Restocking fee: No cost
Return label: Included in the package
Return authorization may be required before shipping an item back.

Free Returns

We offer free returns on eligible items.

This means:

If an item arrives damaged, defective, or incorrect, return shipping is covered by us.
If you are unsatisfied with your purchase and it meets our return requirements, return shipping may be provided at no additional cost.
Eligible customers will receive return instructions and any necessary return shipping information from our support team.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method used for the purchase.
Refund processing typically takes up to 5 business days after approval.
The time required for funds to appear in your account may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account again.
Contact your credit card company, as posting times may vary.
Contact your bank, as additional processing delays can occur.

If you have completed these steps and still have not received your refund, please contact our support team.

📧 Email: support@granderealvillaitelia.com

Non-Refundable Items

Certain items may not be eligible for refunds, including:

Final sale or clearance items
Gift cards
Customized or personalized products
Items specifically marked as non-returnable

Please review product descriptions carefully before purchasing.

Exchanges

We only replace items that are defective, damaged, or received incorrectly.

To request an exchange, please contact us with:

Your order number
A description of the issue
Photos of the damaged or incorrect item (if applicable)

Once approved, our support team will provide instructions for the exchange process.

Delivery times for replacement items may vary depending on product availability and destination.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Providing photos of the item and packaging will help us resolve the issue more quickly.

Contact Information

If you have questions regarding returns, refunds, or exchanges, please contact us: