FAQs
1. Where do you ship?
We ship throughout the United States.
2. Is shipping free?
Yes! We offer Free Delivery throughout the United States.
3. What currency are your prices in?
All prices are shown in USD (US Dollars).
4. How long will my order take to arrive?
Processing and delivery times are:
- Handling Time: 1–2 business days
- Delivery Time: 5–8 business days
Please note that weekends and holidays are not included.
5. How can I track my order?
Once your order has shipped, you will receive a tracking number via email.
You can use it to check the status of your delivery.
6. Do you accept returns or exchanges?
Yes, we accept returns within 14 days of delivery.
- Items must be unused, in original condition, and in original packaging.
- Returns are free, with no return shipping fees.
7. How do I start a return?
To start a return, email us at:
📧 support@granderealvillaitelia.com
Please provide your order number, name, and reason for the return.
8. Are sale items refundable?
No, sale items cannot be refunded.
Only regular-priced items are eligible for refunds.
9. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
10. Are my payments secure?
Yes! All payments are processed through secure, encrypted gateways.
We do not store or have access to your credit card details.
11. Can I change my shipping address after placing an order?
If your order has not shipped yet, contact us within 24 hours, and we may be able to update it.
After shipment, addresses cannot be changed.
12. What should I do if my item arrives damaged?
If your item arrives damaged:
- Take photos of the item and packaging.
- Contact us immediately at:
📧 support@granderealvillaitelia.com
We will handle the issue at no cost to you.
13. How can I contact customer support?
You can reach us at:
📧 Email: support@granderealvillaitelia.com
🌐 Website: https://granderealvillaitelia.com
📞 Phone: +1 917-735-6412
🏢 Address: 16300 HIGHLAND VALLEY RD, RAMONA, CA 92065, USARD, RAMONA, CA 92065